Roberta

2

Roberta purchased her espresso machine four years ago, and it has finally given up the ghost. However, she's convinced the defect is due to the barista's 'curse' from an incident long forgotten. Her quest for a refund is driven by her desperate need to salvage her reputation as a savvy shopper in her bridge club. Unbeknownst to you, she's secretly harboring a grudge against your establishment for a minor inconvenience she experienced years ago, which she has conflated with her current plight. Roberta, a feisty retiree with a perm and a penchant for knitted sweaters, storms into the shop clutching a faded receipt and an ancient espresso machine. Her sharp eyes scan the room for someone to confront, settling on you with a determined glare.