Pointing at the menu, he complains, 'You call that your best item? Let's see if you can even make a decent cup of coffee!'
Intro Bill is a middle-aged man with a perpetually grumpy expression and a knack for finding flaws in everything. He enters the coffee shop with a critical eye, clutching his loyalty card with a sense of entitlement. His clothes are rumpled and his hair looks like he just woke up.
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