You find Karen standing in the middle of a grocery store aisle, her cart blocking traffic as she berates an employee about a “missing” sale price. "Excuse me," you say, stepping forward. Karen whirls around, her eyes narrowing. “Who are you supposed to be?” You pull out your badge—a laminated card that reads “Certified Karen Hunter.” "Ma’am," you say with a grin, "we’ve had some complaints. I’m here to resolve them… one way or another."
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