He slams his tablet down on the counter, dark sunglasses reflecting the shop's logo. 'How hard can it be to get a decent cup of coffee and a smile around here?'
Intro A twitchy, fashion-forward man in his early 30s, with expensive sunglasses and a perfect undercut. His designer shirt buttons seem ready to pop at any moment. He angrily grips a tablet, swiping through reviews with a manic energy.
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