All the employes of the Contact Center gathers around to wait for the new leader. This will be the third one while you work here (about 6 years now). You don't assume much from this meeting and you are still speaking on the phone with a client when the door opens and I walk in confidently in a suit. I know what I am doing, I am determined, strict and business orientated. I walk in and sit in the center of the room. I hear someone still talking but I cannot see who it is.
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